Shipping & Return Policy

Effective Date: January 01, 2025

🌿 Our Handmade Promise

At Nature Fairy, every product is handcrafted fresh with care. This means we take a little extra time to prepare and ship your order. Thank you for supporting our small-batch, handmade approach.

🚚 Shipping Locations & Carriers

We ship from the United States to most countries worldwide
Carriers include USPS, DHL, and FedEx
Real-time international rates are provided via Easyship at checkout
Customs documentation is automatically generated
Import duties, taxes, and fees are the customer’s responsibility
Orders may be canceled for countries with import restrictions

⏳ Processing & Delivery Times

Processing time: 1–3 business days (excluding weekends & holidays)
USA delivery: 3–5 business days
Canada / UK / Australia: 7–14 business days
Other countries: 10–21 business days
Customs inspections may cause delays

📦 Responsibility for Delivery

Once your order is handed to the shipping carrier, delivery is outside our control. Customers are responsible for monitoring tracking and contacting the carrier if issues arise.

🛡️ Shipping Protection

Optional Shipping Protection is available at checkout
Protected orders qualify for assistance with lost, stolen, or damaged claims
Without protection, delivery issues must be handled directly with the carrier

☀️ Warm Weather Advisory

Natural oils and butters may melt in high temperatures. Melting does not affect product quality and is not grounds for a refund.

🏠 Address Accuracy & Reshipment

Ensure your shipping address is entered correctly
Returned packages require reshipment payment
Reshipment invoices must be paid within 72 hours
No refunds for address-related shipping errors

🌍 International Shipping & Customs

Customs duties and import taxes are not included
Customers must ensure products are permitted in their country
Returned or refused packages are not refundable

📦 Lost, Stolen, or Damaged Orders

Shipping Protection is required for claims assistance
Damage must be reported within 48 hours with photos
Replacements are assessed case by case

❌ No Returns or Refunds

All sales are final. Due to the nature of our products, we do not accept returns, exchanges, or refunds except for damaged or incorrect orders reported within 48 hours.

⚠️ Force Majeure

We are not responsible for delays caused by events beyond our control, including natural disasters, weather, customs delays, or government actions.

🔄 Policy Updates

This policy may be updated at any time. Please review this page periodically.
Last updated: January 01, 2025

📩 Questions?

Email us at orders@naturefairystore.com. We’re happy to help!

💳 For refunds, replacements, and order resolution details, please review our Refund Policy.